Refund & Cancellation Policy.

1. Order Cancellation

You can cancel your order before it is dispatched for a full refund — no questions asked. Once an order has been handed over to our shipping partner, it can no longer be cancelled, but our returns process below still applies.

To cancel, message us on WhatsApp or email rizzritualssupport@gmail.com with your order number.

2. Returns

Because Rizz Rituals products are premium personal-care formulations, we cannot accept returns of opened or used products for hygiene and safety reasons.

Unopened products in their original sealed packaging may be returned within 7 days of delivery. The product must be unused, unopened, and in its original packaging. Return shipping costs are borne by the customer unless the return is due to our error.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out to us at rizzritualssupport@gmail.com within 48 hours of delivery with your order number and photographic evidence of the issue.

Once verified, we will arrange a replacement shipment or a full refund — your choice. You will not be asked to return the damaged item unless we specifically request it.

4. Refund Method & Timeline

Approved refunds are issued to the original payment method used for the order (UPI, card, netbanking, or wallet via Razorpay). Refunds are initiated within 48 hours of approval and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

Shipping charges are non-refundable, except where the refund is due to a damaged, defective, or incorrect item sent by us.

5. Non-Refundable Situations

Refunds will not be issued where the delivery failure is caused by an incorrect address provided at checkout, refusal to accept the delivery, or the package being unclaimed after multiple delivery attempts.

6. Contact Us

Questions about a refund or cancellation? Reach us at rizzritualssupport@gmail.com or on WhatsApp — we respond within 24 hours on business days.